![]() ![]() ![]() This is expected if the user has created a new profile, or manually toggled from REST to MAPI by disabling Shared Calendar Improvements. One known cause of this symptom is cache re-priming. The attempt to log on to Microsoft Exchange has failed.” ![]() They may also note that if they have switched into Airplane mode, Outlook will sometimes refuse to start at all, giving this error: Customers often report that if they cancel Outlook opening and try again, it will open up without delay. Investigation of profile and OST file names will show new OST files are not being created (this would also appear in the Application Event Logs if it were the cause). Outlook will be stuck at the splash screen for a long time before eventually opening and operating normally. Sometimes Outlook appears to be syncing the entire OST all or most times it starts up. ![]()
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